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The Beauty Help Center

  1. How can I make a booking?

    All bookings must be made through our booking system on our website. We no longer take bookings through instagram, email or text. You are still welcome to enquire about any questions you might have before making your booking. 
     

  2. Why do I need to pay a deposit? 

    A deposit needs to be paid per client to show that you have intention of showing up to your appointment. That deposit means that anyone else who wants the same time slot as you will be rejected as it has been secured for you. In the event that last minute cancellations occur, that small deposit supports my business from losing; however, cancellations are always a loss for us.
     

  3. Why don't I get my money back if I cancel?

    Refunds are not permitted to ensure that the commitment to show up to your appointment is honest but also to help prevent my business from losing profits, time and resources. 
     

  4. Why can't I use my deposit for a different day from the original day i had paid it for?

    Deposits being non-transferable also ensures that our clients commitment to their appointment is honest. Also, when a time is booked for you, we turn away other clients who would have wanted that booking so it is still a loss to us.
     

  5. If I need you to travel, how can I book that in?

    For all bridal parties and group bookings, you will need to fill in the Mobile Group/Bridal Enquiry Form. This form covers all the information required in order to quote you accurately and also determine if there is availability. Travel bookings require a minimum of 4 people to ensure the time spent packing, unpacking and traveling is a sufficient enough gain.
     

  6. Why are travel fees so expensive?

    Believe it or not, sometimes packing, unpacking, cleaning and traveling to the location is harder work and takes more time than actually doing your makeup! Travel fees begin at $100 and increase depending on location. 
     

  7. How far in advance should I book?

    Sometimes I can be booked out 6 months in advance, sometimes I can still have an availability for the next day. So i generally like to tell my clients, once they are sure of their date and time just book it in! It can never hurt to be too prepared!
     

  8. What makeup products do you use?

    At Mary K Makeup Artistry, we use a range of products predominantly from higher end luxury brands. Some of these brands include MAC Cosmetics, Fenty Beauty, Huda Beauty, Too Faced, Urban Decay, Anastasia Beverly Hills, DIOR, Estee Lauder, Lancome, Charlotte Tilbury, NARS, Hourglass, Bobbi Brown and many more! We have a range of products to suit the range of skin types and tones of our clients.
     

  9. If I want to bring in one of my makeup products for you to use, can I do that?

    Clients are welcome to bring their own product for a specific color, glam or skin need. 
     

  10. What do I get out of booking a makeup trial?

    Makeup trials are suggested to those clients who are wanting to get their makeup done for a special occasion of theirs and maybe haven't had their makeup done with us before. It gives the client the opportunity to explore different styles, colors and techniques before their big day. Usually on the big day, we can not exceed more than 1 hour to 1.5hours which doesn't always allow for a lot of time for exploring and experimenting. If you are tossed between the type of glam you want for your big day, we HIGHLY recommend that you book in a trial… especially brides!
     

  11. Why am I asked to bring my own mascara if I'm not wearing false lashes?

    To maintain hygienic practice, mascara is always applied to our clients lashes with a disposable wand which doesn't always give you the best effect to your lashes which usually isn't a worry if we're putting lashes on top. The best way to get your lashes to look long and volumized if you're not wearing falsies is by using the wand from the mascara tube hence, we ask our clients to bring their own so we are able to give them the best effect whilst remaining as hygienic as possible.
     

  12. Do I need to touch up?

    Our makeup is applied in a particular way that most clients don't require touch ups. We do know that some clients might require a touch if it's been a really long day or have very oily skin so we recommend blotting with blotting paper and just pressing in some face powder to rejuvenate the skin. It's also recommended to have a gloss or lipstick similar to the one you choose to touch up with later on in the day.
     

  13. Is it cheaper if we want a basic/natural look?

    The short answer to this question is no. Many clients who want a basic/natural look believe that it is less work or requires less product when it's really not the case at all. Natural makeup still requires skill and layers of makeup to help it appear that way especially if you don't want it to melt off within a few hours. Basic/natural glam still requires time and skill hence, the price does not become cheaper because it does not equal to less skill.
     

  14. Do I need to apply moisturizer/skincare on my skin before coming to my appointment? 

    If you have a skincare routine, we also recommend to our clients to apply at least 2 hours before your appointment to allow it to settle in and not interfere with the application of makeup. We do recommend to our clients to moisturize 1-2 hours before their appointment  however, it is not a necessity as Mary K will always moisturize and prep your skin for its specific needs.

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